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Online Billing Frequently Asked Questions

How do I enroll and what information do I need?
To enroll, enter our online billing system and click on the “Enroll” button. This will take you to the Enrollment page, where you will be asked to provide basic contact information, choose your security settings, and enter the basic financial information that you will use to pay your bill. You will need a valid email address and a copy of a recent billing statement which provides your account number.

How much does it cost to enroll?
Nothing. It is completely free to enroll in the service.

What methods of payments can I use to pay my bill?
You can pay your bill using a debit card, or you can have funds drawn directly from your checking or savings account.

Will I have access to my past bills?
Yes.  We provide access to 6-12 months of your billing history on our website.

Can I save my bills to my computer?
Yes.  When viewing your bill online, you will have the option to download a copy of the bill and save it to your computer. You will also have the ability to print a copy of your bill if you want to save a hard copy for your records.

Will I get a reminder when my bill is due?
Yes.  You will receive an email when your bill is available for viewing and ready for payment.

Will I get confirmation when my payment is received?
Yes.  You will receive an email when your payment has been received.

Do I need any special hardware or software to sign up?
No. You will only need web access and your browser.

Who can I contact with questions regarding my account or payments?
You can reach accounts receivables  at 215-695-2717

Is this service secure?
Yes. The service is designed to maintain the privacy and security of your financial information. We use industry recognized security safeguards including SSL encryption, firewall technology and intrusion detection systems.

Will my information be shared with anyone?
No. All information is stored in a secured environment to prevent unauthorized access to your personal and financial data. We will not distribute your personal information for marketing and solicitation purposes.